Tech Support is any time you call or come in with questions and would like additional help or information with your computer settings, connecting, or not connecting, to the internet, and of course, help with your VZINet email address. Billing issues are not considered technical support.
Additionally, questions concerning spam, spyware, some anti virus software activities are typically covered under Technical Support. Tech Support covers your internet related issues.
We cannot provide support to you for your other email addresses (hotmail, yahoo, etc.), nor support for other types of connectivity or providers, nor network questions under Tech Support for your access account.
Should you have issues of this type, or software issues, please feel free to call us for bench rates for working on your machine.
If you opt for NO support, we are limited to providing you your access name and password, email address(es) and password(s), and dial in numbers. Please understand this and be mindful of the choice you made when you opted for that plan. Should you opt for an access account without Tech Support and need support, the call is chargeable at the $1.95/minute for the duration of the phone call. After the end of the support call, you may then change your account type over to an account with Tech Support. You must then stay with a support inclusive plan for the next 12 months.
There are occasions when you will need to have your PC worked on, either by VZINET's tech's, or other Tech's of your choosing. That work is a chargeable service and is NOT covered under this Technical Support.