FAQ'S

Frequently Asked Questions -

Question: What type of Internet Access do you provide?
Answer: VZINet provides nationwide dial up access and high speed point-to-point wireless internet through our other company - East Texas WiFi (http://www.easttexaswifi.com/).

Question: I'm getting an error that indicates it can't detect a dial tone - what do I do?
Answer: Initially, ensure that both ends of your phone line are plugged in - one to the computer, the other straight to the wall. Then ensure you can pick up a phone and hear a dial tone on that line.

Question: I can get email in but can't send to people on the outside!
Answer: You'll want to check the settings within your email program to ensure you have the outgoing mail server set to authenticate - and that the username is set to your email address.

Question: I keep getting the first 7 pieces of email every time I open my email program. What gives?
Answer: Someone has most likely sent you a really large piece of email - usually pictures or a video. We suggest you take the following steps, in this sequence -

  • Close your email program
  • Disconnect from the internet
  • Reconnect to the internet
  • Open your web browser (Internet Explorer or Firefox)
  • go to http://mail.vzinet.com
  • login with your email address and password (these are CaSeSeNsItIve)
  • Once in your mail box on the website, delete any and all mail you don't want and or have already received
  • Logout of the web site (Don't just close the window).
  • Open your email program

KEY SETTINGS FOR VZINET: Make note of these settings!

Dial Up Connections:
(You only need 1 connection to us!)

  • username@vzinet.com or username@vzinetdr.com
  • Passwords are CaSe SeNsItIvE
  • Name your connection VZINet
  • Our phone numbers are 10 digit numbers - not an area code and 7digit number
  • DO NOT specify DNS numbers - set to auto detect


    • Email ... You can use the following information to configure POP with many mail clients. If you encounter difficulties, and you have a Tech Support plan, please contact us at 903.567.4482.
    • Addresses are mailto:username@vzinet.com
    • Email account name is your entire email address not just the first part of it
    • Passwords are CaSe SeNsItIvE
    • Outgoing Mail Server REQUIRES authentication MUST be marked
    • Incoming Mail POP3 Server Requires SSL
    • Incoming server name pop.gmail.com
    • Incoming server USES SSL: Yes
    • Incoming Port: 995
    • Outgoing Server SMTP Requires SSL (sometimes called TLS)
    • Outgoing Server name smtp.gmail.com
    • Outgoing Server Requires Authentication
    • Outgoing Server Uses STARTTLS: Yes (sometimes called SSL)
    • Outgoing Port: 465, if that fails use 587
    • Please note that if your client does not support SMTP authentication, you won't be able to send mail through your client using your email address.
    IF you miss any of the key settings, your connection and or email may not work properly.

    Internet Connection - Modem Basics / Issues

    Suggested programs for Web Browsing and Email Programs: (NOT to be confused as an endorsement)

      Web Browsing:
    • Internet Explorer (should be installed on your PC)
    • FireFox
    • You can certainly use any of the other browsers on the market: Opera, Netscape, Avant - just google them to find the download site - and please understand our support of these other applications may be limited to our personal knowledge of said software


      • Email Programs:
    • Thunderbird would be our first choice - it has more functionality than most others and is a snap to learn to use.
    • Outlook Express - already installed on your PC - less functionality
    • Windows Vista has renamed Outlook Express to Windows Mail - it does have some added spam/junk functionality
    • Outlook 2003 and or 2007 also have a lot of functionality but these are products you have to purchase with the Microsoft Office suite.
    • You can certainly use any of the other email programs on the market: IncrediMail, Netscape, Eudora, etc. - just google them to find the download site - and understand please our support of these other applications may be limited to our personal knowledge of said software
    Spam Fighting:
    • With our January 2008 partnering with Google Apps for email - any mail identified as spam will NOT be delivered to your inbox! You may log in to http://mail.vzinet.com and check your SPAM folder if you feel like you're missing mail!
    • Additional products are listed on our Utilities page

    Please NOTE: Listing of a product within this site does not constitute an endorsement nor recommendation for said product. VZINet is not able to provide support for all software products on the market.